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Few things are more stressful than waiting on a ride that never comes, especially when you have an appointment to keep. It happens more often than it should, and we understand the frustration. If a provider does not show up, here is how to handle it. Call your broker right away Because covered trips are managed by your transportation broker, they are the ones to contact when something goes wrong. Call your broker, whether that is Alivi Health, MTM, Modivcare, or another compa

One of the most common questions we get is a simple one: how do I actually book my ride? If your medical transportation is covered by Medicaid or a Medicare Advantage plan, the process works a little differently than calling a taxi, so here is how it goes. Start by verifying your benefit Before you can schedule anything, confirm that your plan actually includes non-emergency medical transportation. Call the member services number on the back of your insurance card and ask if

If you rely on non-emergency medical transportation to get to your appointments, you have probably run into some confusion about how the whole thing is set up. Why can you not just call the transportation company and book a ride? Why does everything have to go through your insurance? And what do you do when a provider does not show up? We hear these questions often, so we wanted to walk through how the system actually works in Florida. Providers do not bill your insurance dir