Terms of Service

By accessing this website, submitting a request for quote, booking transportation, or submitting payment, you agree to be bound by the most current version of these Terms of Service, the Cancellation and Refund Policy, and the Privacy Policy, as well as all applicable laws and regulations. You are responsible for compliance with any applicable local, state, and federal laws. If you do not agree to these terms, you may not use this website or Skyline Transport services. All materials on this website are protected by applicable copyright and trademark laws.

Last Updated: June 12, 2026

Request for Quote Submissions

By submitting a request for quote through the Skyline Transport website, you acknowledge that this submission is for pricing and information purposes only and does not constitute a confirmed booking or reservation of services. Transportation services are not scheduled, reserved, or guaranteed until confirmed by Skyline Transport and payment is received.

Quotes are based on the information provided at the time of submission and are subject to availability, service type, wait time, insurance authorization (if applicable), and trip details. Quotes may change prior to booking if updated information is provided or trip details change. Unless otherwise stated in writing, quotes are valid for 14 days from the date issued. Trips requested outside Skyline Transport’s standard operating hours, or on major holidays, are subject to an after-hours/holiday surcharge for each leg of the trip, which will be disclosed at the time of quoting and is subject to change.

By submitting a request for quote, you authorize Skyline Transport to contact you by phone, email, or text message regarding your request, including follow-up questions, quotes, scheduling coordination, appointment reminders, driver status updates, and other service-related communications. Message and data rates may apply. Message frequency may vary. You may opt out of non-essential messages at any time by replying “STOP,” though opting out may limit your ability to receive real-time trip updates.

Accessibility & Assistance for Requests and Quotes

Skyline Transport is committed to providing equal access to information and services. If a client or authorized representative requires assistance completing a request for quote, understanding service options, or communicating trip details due to a disability, language barrier, or other accessibility-related need, reasonable assistance is available upon request.

Assistance is limited to administrative and communication support related to quoting, scheduling, and service coordination. Skyline Transport does not provide personal care, medical assistance, or physical support services. Providing accessibility assistance does not modify pricing, service scope, or client responsibilities under these Terms of Service.

SMS & Mobile Communications

By providing your phone number to Skyline Transport, you agree and acknowledge that Skyline Transport may send automated or manual text messages related to your transportation services. These messages may include booking confirmations, appointment reminders, driver status updates, arrival notifications, delays, or other trip-related communications. Message and data rates may apply. Message frequency may vary. You may opt out of non-essential messages at any time by replying “STOP.” For more information on how your data is handled, please refer to our Privacy Policy.

Payment, Cancellation & Refund Policy

All transportation services must be paid in advance, and all client bookings are binding once payment has been submitted. Payment is charged in full at the time of booking. Skyline Transport may accept payment through a secure online payment link, website checkout, or by phone authorization. By submitting payment through any of these methods, the client or authorized representative confirms they are authorized to use the payment method provided and agrees to all applicable charges related to the requested transportation services.

The person booking transportation represents that they are either the passenger or are legally authorized to arrange services and submit payment on the passenger’s behalf (for example, as a family member, legal guardian, healthcare surrogate, power of attorney, or facility representative). Skyline Transport relies on this representation in accepting the booking and payment.

Submission of payment constitutes acknowledgment and acceptance of these Terms of Service, including this Cancellation and Refund Policy. Payment confirms approval of the quoted transportation service based on the information provided at the time of booking.

Cancellation & Refund Schedule:

• More than 24 hours before the scheduled pickup time: Cancellations are eligible for a refund of 80 percent of the total trip cost. The remaining 20 percent is retained to cover payment processing, administrative, and scheduling costs.

• 24 hours or less before the scheduled pickup time: Cancellations are nonrefundable.

• No-shows: Nonrefundable (see No-Show Policy below).

• Services rendered or initiated: Nonrefundable once the vehicle has been dispatched or transportation has begun.

Same-day bookings are, by their nature, made within the 24-hour window and are therefore nonrefundable once payment is submitted.

Rescheduling. Reschedule requests are not guaranteed and are accommodated at Skyline Transport’s sole discretion, subject to vehicle and driver availability. Reschedule requests made more than 24 hours before the scheduled pickup time will be accommodated whenever operationally possible at no charge. Reschedule requests made 24 hours or less before the scheduled pickup time are treated as a cancellation under this policy unless Skyline Transport, at its discretion, elects to accommodate the change. A rescheduled trip may be repriced if trip details change, and is subject to these Terms of Service based on the new pickup time. Accommodating a reschedule in one instance does not waive Skyline Transport’s right to enforce this policy in any other instance.

All cancellations must be communicated directly to Skyline Transport by phone at 813-330-3200 or 800-515-8028, or by email to Info@skylinetransportfl.com. A cancellation is effective at the time it is received and confirmed by Skyline Transport, not at the time it is sent. Refunds, when applicable, are issued to the original payment method within 7–10 business days.

No-Show Policy

A trip will be classified as a no-show, with no refund issued, when any of the following occurs:

• The passenger is not present, ready, or available at the confirmed pickup location within 15 minutes of the driver’s arrival at the scheduled pickup time;

• The passenger or responsible party declines transport at the time of pickup;

• The driver cannot safely access the passenger due to unsecured pets, blocked or unsafe pathways, or refusal of entry;

• An incorrect or incomplete pickup address was provided and the passenger cannot be located (see Address Accuracy below); or

• The passenger’s condition, mobility device, or equipment needs differ materially from what was disclosed at booking, making safe transport impossible with the reserved vehicle and equipment (see Level of Service & Safety Determination below).

In each case, the vehicle, driver, and time slot were reserved and dispatched for the trip, and the full trip cost remains due.

Address Accuracy & Trip Information

The client or authorized representative is responsible for providing complete and accurate pickup and drop-off addresses, including apartment, building, gate code, suite, room, or facility wing details, at the time of booking.

If an incorrect or incomplete address is provided and the driver cannot locate the passenger, the trip may be classified as a no-show with no refund issued. If the correct address is obtained while the driver is en route or on scene, Skyline Transport may, at its discretion and subject to availability, proceed to the corrected address; additional mileage, wait time, and rerouting charges will apply and will be charged to the payment method on file.

Address changes requested after booking are subject to availability and repricing. Skyline Transport is not responsible for missed appointments resulting from inaccurate trip information provided by the client or responsible party.

Pickup Readiness & Wait Time

Clients must be fully ready at the scheduled pickup time. Drivers will wait up to 15 minutes. If the client is not ready within that timeframe, the driver may depart and the trip will be considered a no-show with no refund issued.

For facility discharges, it is the responsibility of the requesting party to ensure the passenger has been medically cleared and is fully ready for transport prior to the scheduled pickup time. Skyline Transport is not responsible for delays caused by hospital discharge processing, facility readiness, paperwork completion, medication preparation, elevator delays, or caregiver availability.

When wait-time charges apply, wait time is billed hourly at Skyline Transport’s current wait-time rate, with a two-hour minimum. Current rates are available at the time of quoting and are subject to change. By submitting payment for the trip, the client authorizes Skyline Transport to charge the payment method on file upon completion of the trip for any wait time incurred.

Round Trips & Will-Call Returns

Round trips are booked and billed as two one-way legs, plus any applicable wait-time charges. The service type for the return leg must be disclosed at booking.

When the end time of an appointment is unknown, the return leg will be scheduled as a will-call return. The client, caregiver, or facility must call Skyline Transport at 813-330-3200 or 800-515-8028 when the passenger is ready for pickup. Upon notification, a driver will be dispatched as soon as one is available. Will-call response times vary based on driver availability, location, and trip volume, and a specific pickup time is not guaranteed. Skyline Transport is not responsible for facility-imposed wait times or appointment overruns.

Will-call returns must be activated during Skyline Transport’s operating hours on the same service day as the outbound trip. If the passenger is not ready when the driver arrives for a will-call return, standard wait-time rules and charges apply. If a will-call return is never activated, or the passenger declines the return transport after activation, the return leg is nonrefundable, as the vehicle and driver capacity were reserved for the trip.

If the client prefers a guaranteed return time, a scheduled return pickup may be booked instead, subject to the standard readiness, wait-time, and no-show provisions of these Terms of Service. On-site driver wait service (where the driver remains at the destination) may be available by request at the applicable wait-time rate and must be arranged at booking.

Level of Service & Safety Determination

Skyline Transport reserves the right to determine, at the time of pickup, whether a passenger can be safely transported using the service level and equipment reserved at booking. Driver and passenger safety take priority in every transport decision.

If, upon arrival, the driver determines that the passenger cannot be safely transported as booked — for example, a passenger booked for wheelchair transport who cannot safely sit upright, maintain positioning, or tolerate wheelchair securement and instead requires stretcher transport; a passenger whose weight or equipment needs exceed the capacity of the reserved vehicle or securement system; or a passenger whose mobility device cannot be safely secured — the driver may decline to perform the transport. In that event:

• The trip will be classified as a cancellation at the time of service, and no refund will be issued, as the vehicle, driver, and time slot were dispatched and reserved;

• Skyline Transport will, when possible, assist the client in rescheduling at the appropriate service level, subject to availability and a new quote reflecting the correct level of service; and

• Any difference in cost between service levels is the responsibility of the client or responsible party.

Accurately disclosing the passenger’s mobility status, positioning needs, weight, equipment, and medical transport requirements at the time of booking is the responsibility of the client, authorized representative, or requesting facility. Skyline Transport drivers are not medical professionals and do not provide medical assessments; the safety determination described in this section relates solely to safe transport with the available vehicle and equipment.

Passenger Information & Medical Disclosure

The client, authorized representative, or requesting facility must provide complete and accurate passenger information at the time of booking, including: mobility status and required service level (ambulatory, wheelchair, stair chair, or stretcher); passenger weight; the type and dimensions of any mobility device; oxygen requirements; the presence of any condition affecting safe transport (including fall risk, positioning limitations, or behavioral considerations); and whether a caregiver, aide, or medical escort will accompany the passenger.

Skyline Transport relies on this information to assign the appropriate vehicle, equipment, and staffing. Failure to disclose accurate information may result in service delays, additional charges, rescheduling, refusal of transport at the time of pickup, or classification of the trip as a no-show with no refund, as described in these Terms of Service.

Pricing Adjustments

Quoted prices are based on the information provided at the time of booking. Changes to passenger weight, oxygen requirements, equipment needs, pickup or drop-off locations, mileage, wait time, or service conditions may result in adjusted pricing.

Scope of Transportation Services

Payment covers transportation services only. Skyline Transport drivers do not provide personal care, medical care, or lifting assistance and are not permitted to lift clients into wheelchairs, beds, or other mobility devices.

Transportation services are limited to the pickup and drop-off addresses confirmed at the time of reservation. Skyline Transport does not permit additional stops, route changes, or unscheduled destinations during transport. Drivers are not authorized to stop for errands, pharmacy pickups, personal visits, food, banking, or other non-transport related requests.

Oxygen Requirements

If oxygen is required during transport, the client or authorized representative must disclose the prescribed oxygen flow rate and delivery method at the time of booking. Oxygen provided by Skyline Transport is limited to the amount required for the scheduled transport based on the information provided. Additional oxygen needed due to undisclosed requirements, extended wait times, delays, or trip changes may result in additional charges.

Hospice & End-of-Life Transportation

For passengers receiving hospice or end-of-life care, Skyline Transport provides transportation services only and does not provide medical care, monitoring, or clinical services during transport. Any medical supervision, medication administration, oxygen management beyond basic supply, or clinical support remains the responsibility of the hospice provider, caregiver, or accompanying medical personnel.

Destination Readiness & Wait Time at Drop-Off

The receiving facility, caregiver, or responsible party is responsible for being ready to receive the passenger at the destination, including having an appropriate bed or transfer surface available for stretcher transports. If the passenger cannot be transferred upon arrival because a receiving bed, room, staff member, or caregiver is not available, the driver will wait with the passenger and wait-time charges will apply, billed hourly at Skyline Transport’s current wait-time rate with a two-hour minimum, and charged to the payment method on file upon completion of the trip.

Medical Events During Transport

Skyline Transport provides non-emergency medical transportation. Drivers are not medical providers and do not perform medical monitoring, intervention, or treatment. If a passenger experiences a medical emergency during transport, the driver will contact 911 and follow emergency dispatcher instructions. Any resulting change to the trip, including diversion to an emergency facility, does not entitle the client to a refund, and the client remains responsible for the full cost of the original transport.

Property Access & Home Entry

Clients are responsible for ensuring clear, safe, and accessible pathways for driver entry and exit, including adequate space for wheelchairs or stretchers. Skyline Transport is not responsible for limitations related to doorway width, hallway space, stairs, elevators, uneven surfaces, or other structural conditions at the pickup or drop-off location that prevent safe transport with the required equipment. If structural or access conditions prevent safe transport and were not disclosed at booking, the trip may be classified as a no-show with no refund issued.

Pets on Property

All pets on the property must be properly secured, confined, or removed from the service area prior to driver arrival to ensure driver safety. If pets are not secured and driver safety is compromised, the driver may depart and the trip will be considered a no-show with no refund issued.

Passenger Weight Disclosure

Passengers must accurately disclose body weight at the time of booking. Certain transports may require specialized bariatric equipment or additional personnel to safely accommodate the passenger. Failure to disclose accurate weight information may result in service delays, additional charges, rescheduling, or inability to safely complete the transport if appropriate equipment is not available, in which case the trip may be classified as a no-show with no refund issued.

Vehicle Etiquette & Passenger Conduct

For the safety and comfort of all passengers and drivers, smoking, vaping, alcohol, illegal substances, and open flames are strictly prohibited in Skyline Transport vehicles. Food and beverages are not permitted unless explicitly approved in advance.

Passengers and any accompanying companions must:

• Remain properly secured in seatbelts and securement devices for the duration of the trip and must not tamper with, loosen, or release wheelchair securements, stretcher straps, or seatbelts while the vehicle is in motion;

• Follow all reasonable safety instructions given by the driver;

• Conduct themselves in a respectful, non-disruptive manner toward drivers, staff, and other passengers; and

• Refrain from verbal abuse, threats, harassment, discriminatory remarks, or physical aggression of any kind.

Skyline Transport reserves the right to refuse or terminate service without refund if passenger or companion behavior compromises safety, vehicle cleanliness, securement integrity, or driver welfare. If service is terminated mid-trip for conduct reasons, the passenger will be safely offloaded at the nearest safe location or returned to the origin at the driver’s discretion, and no refund will be issued.

Companions & Escorts

Companions are welcome to accompany passengers, subject to available seating and disclosure at the time of booking. Companions must comply with all conduct and safety rules in these Terms of Service. For passengers with cognitive impairment, behavioral health needs, or conditions requiring supervision during transport, a caregiver or escort may be required as a condition of service, at Skyline Transport’s discretion. Failure to provide a required escort at pickup may result in refusal of transport, classified as a no-show with no refund issued.

Personal Belongings

Passengers are responsible for their personal belongings, medical equipment, and mobility devices. Skyline Transport is not responsible for items lost, left behind, or damaged in vehicles, except where damage results from the company’s negligence. Found items will be held for 14 days; arrangements to retrieve them are the responsibility of the owner.

Vehicle Cleaning and Biohazard Policy

Skyline Transport vehicles are maintained to high standards of cleanliness and sanitation for the safety and comfort of all passengers. If a vehicle requires excessive cleaning due to bodily fluids, illness, biohazard contamination, damage, or other conditions beyond normal use, Skyline Transport reserves the right to charge a cleaning or sanitation fee to the payment method on file. Cleaning fees may apply when professional sanitation, vehicle downtime, or specialized cleaning procedures are required to safely return the vehicle to service.

Delays, Traffic & Force Majeure

Skyline Transport makes every reasonable effort to arrive on time but is not liable for delays caused by traffic, road conditions, weather, accidents, vehicle mechanical issues, emergencies involving other passengers, or other circumstances beyond its reasonable control. Clients are encouraged to schedule pickups with adequate buffer time before appointments. Skyline Transport is not responsible for missed appointments, fees, or other consequential costs resulting from delays.

In the event of severe weather, declared emergencies, hurricane conditions, or other force majeure events that make transport unsafe or impossible, Skyline Transport may reschedule or cancel affected trips. In such cases, clients will receive the option of a full credit toward a rescheduled trip or a full refund.

Authorization for Additional Charges

By submitting payment, the client authorizes Skyline Transport to charge the payment method used for booking, upon completion of the trip, for any applicable additional charges related to wait time (billed hourly with a two-hour minimum), additional oxygen, trip changes, address corrections, mileage adjustments, cleaning fees, damages, or additional services requested after the initial quote. When practical, the client or responsible party will be notified of additional charges before or promptly after they are applied.

Chargebacks & Payment Disputes

By submitting payment, the client or authorized representative acknowledges that they have read, understood, and accepted these Terms of Service, including the Cancellation and Refund Policy, and that this acceptance is recorded as part of the booking. A link to these Terms of Service is provided with every Skyline Transport payment link and checkout, and the client has the opportunity to review them in full before submitting payment.

Skyline Transport documents all trips, including booking confirmations, written communications, dispatch records, GPS and timestamp data, driver arrival records, and trip completion records. This documentation will be submitted as evidence in response to any payment dispute or chargeback.

Initiating a chargeback or payment dispute for services that were rendered, or for charges assessed in accordance with these Terms of Service (including cancellation, no-show, wait time, and cleaning charges), constitutes a breach of this agreement. The client or responsible party remains financially responsible for the full cost of services provided, plus any chargeback fees, dispute fees, or collection costs incurred by Skyline Transport, including reasonable attorney’s fees where permitted by law. Skyline Transport reserves the right to refuse future service to any client who initiates an improper chargeback and to refer unpaid balances to a collection agency.

Clients with billing questions or concerns are encouraged to contact Skyline Transport directly at 813-330-3200 or 800-515-8028 before initiating a dispute. Most billing concerns can be resolved quickly through direct communication.

Insurance & Private Pay Clients

For insurance-funded transportation, trip authorization, coverage determinations, and payment are managed by the applicable transportation broker or insurance provider. Skyline Transport is not responsible for coverage approvals, denials, or limitations imposed by insurance carriers or brokers. For private pay clients, all charges are the responsibility of the client or responsible party and are governed by these Terms of Service.

Right to Refuse Service

Skyline Transport reserves the right to refuse or discontinue service to any individual when transport cannot be performed safely, when required information has not been disclosed, when payment obligations have not been met, when prior conduct has violated these Terms of Service, when a pattern of no-shows or improper payment disputes exists, or as otherwise permitted by law. Skyline Transport does not discriminate on the basis of race, color, national origin, religion, sex, disability, age, or any other protected characteristic.

Limitation of Liability

To the maximum extent permitted by law, Skyline Transport’s total liability arising from or related to any transport shall not exceed the amount paid for that transport. Skyline Transport is not liable for indirect, incidental, or consequential damages, including missed appointments, medical costs, or lost time, except where such limitation is prohibited by law. Nothing in these Terms of Service limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

Governing Law & Venue

These Terms of Service are governed by the laws of the State of Florida. Any dispute arising from these terms or from services provided by Skyline Transport shall be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and the parties consent to the jurisdiction of those courts.

Changes to These Terms

Skyline Transport may update these Terms of Service at any time. The version posted on this page at the time of booking governs that transport. Continued use of this website or our services after changes are posted constitutes acceptance of the revised terms.

Website Accessibility Statement

Skyline Transport is committed to ensuring that our website, www.skylinetransportfl.com, is accessible to people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we work on an ongoing basis to improve the accessibility and usability of our website for all visitors, including those using screen readers, keyboard navigation, and other assistive technologies.

Our accessibility efforts include providing text alternatives for images, maintaining readable color contrast, supporting keyboard navigation, and structuring content with clear headings. Some content on our website is provided through third-party platforms or tools whose accessibility we do not fully control; we encourage those providers to supply accessible content and will assist any visitor affected by such limitations.

If you experience difficulty accessing any part of this website, or if any content, feature, or functionality is not fully accessible to you, please contact us and we will be glad to assist:

• Phone: 813-330-3200 or 800-515-8028

• Email: Info@skylinetransportfl.com

All services available through this website — including quotes, booking, and trip information — are equally available by phone during our business hours, Monday through Saturday, 6:00 AM to 6:00 PM. No one is required to use the website to access Skyline Transport services.

We welcome feedback on the accessibility of our website. If you encounter an accessibility barrier, please tell us the web page address and the problem you experienced, and we will make reasonable efforts to address it promptly.

Privacy Policy

Profile Information We collect information when creating or modifying client profiles to accurately schedule transportation services. This may include names, contact information, service addresses, and related details.

Communications If you contact us directly or submit forms through our website, we may collect additional information to respond to your inquiries and provide service and support. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Use of Information Personal identifiable information may be used to provide services, respond to inquiries, notify clients of reservation or policy changes, and provide customer support.

Disclosure of Information Personal information may be disclosed when required by law, to comply with legal processes, enforce these Terms of Service, prevent fraud or security issues, or protect the rights and safety of Skyline Transport, our clients, and the public. Information may also be shared with third parties when explicit consent is provided. Skyline Transport does not sell or trade personal identifiable information.