​​Terms of Service

 

By accessing this website, submitting a request for quote, booking transportation, or submitting payment, you agree to be bound by the most current version of these Terms of Service, the Cancellation and Refund Policy, and the Privacy Policy, as well as all applicable laws and regulations. You are responsible for compliance with any applicable local, state, and federal laws. If you do not agree to these terms, you may not use this website or Skyline Transport services. All materials on this website are protected by applicable copyright and trademark laws.

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Last Updated: January 4th, 2025

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Request for Quote Submissions

 

By submitting a request for quote through the Skyline Transport website, you acknowledge that this submission is for pricing and information purposes only and does not constitute a confirmed booking or reservation of services. Transportation services are not scheduled, reserved, or guaranteed until confirmed by Skyline Transport and payment is received.

Quotes are based on the information provided at the time of submission and are subject to availability, service type, wait time, insurance authorization (if applicable), and trip details. Quotes may change prior to booking if updated information is provided or trip details change.

By submitting a request for quote, you authorize Skyline Transport to contact you by phone, email, or text message regarding your request, including follow-up questions, quotes, scheduling coordination, appointment reminders, driver status updates, and other service-related communications. Message and data rates may apply. Message frequency may vary. You may opt out of non-essential messages at any time by replying “STOP,” though opting out may limit your ability to receive real-time trip updates.

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Accessibility & Assistance for Requests and Quotes

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Skyline Transport is committed to providing equal access to information and services. If a client or authorized representative requires assistance completing a request for quote, understanding service options, or communicating trip details due to a disability, language barrier, or other accessibility-related need, reasonable assistance is available upon request.

Assistance is limited to administrative and communication support related to quoting, scheduling, and service coordination. Skyline Transport does not provide personal care, medical assistance, or physical support services. Providing accessibility assistance does not modify pricing, service scope, or client responsibilities under these Terms of Service.

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SMS & Mobile Communications

By providing your phone number to Skyline Transport, you agree and acknowledge that Skyline Transport may send automated or manual text messages related to your transportation services. These messages may include booking confirmations, appointment reminders, driver status updates, arrival notifications, delays, or other trip-related communications. Message and data rates may apply. Message frequency may vary. You may opt out of non-essential messages at any time by replying “STOP.” For more information on how your data is handled, please refer to our Privacy Policy.

 

Payment, Cancellation & Refund Policy

All transportation services must be paid in advance and all client bookings are binding once payment has been submitted. Skyline Transport may accept payment through a secure online payment link, website checkout, or by phone authorization. By submitting payment through any of these methods, the client or authorized representative confirms they are authorized to use the payment method provided and agrees to all applicable charges related to the requested transportation services.

Submission of payment constitutes acknowledgment and acceptance of these Terms of Service, including the Cancellation and Refund Policy. Payment confirms approval of the quoted transportation service based on the information provided at the time of booking.

Cancellations made more than 24 hours prior to the scheduled pickup time may be eligible for a refund, minus a 10 percent processing and transaction fee, provided the service has not been initiated. No refunds will be issued for cancellations made less than 24 hours before the scheduled pickup time, for no-shows, or once transportation services have been rendered.

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Pickup Readiness & Wait Time

Clients must be fully ready at the scheduled pickup time. Drivers will wait up to 15 minutes. If the client is not ready within that timeframe, the driver may depart and the trip will be considered completed with no refund issued.

For facility discharges, it is the responsibility of the requesting party to ensure the passenger has been medically cleared and is fully ready for transport prior to the scheduled pickup time. Skyline Transport is not responsible for delays caused by hospital discharge processing, facility readiness, paperwork completion, medication preparation, elevator delays, or caregiver availability. Additional wait time beyond the initial 15-minute period may result in additional charges.

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Pricing Adjustments

Quoted prices are based on the information provided at the time of booking. Changes to passenger weight, oxygen requirements, equipment needs, pickup or drop-off locations, mileage, wait time, or service conditions may result in adjusted pricing.

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Scope of Transportation Services

Payment covers transportation services only. Skyline Transport drivers do not provide personal care, medical care, or lifting assistance and are not permitted to lift clients into wheelchairs, beds, or other mobility devices.

Transportation services are limited to the pickup and drop-off addresses confirmed at the time of reservation. Skyline Transport does not permit additional stops, route changes, or unscheduled destinations during transport. Drivers are not authorized to stop for errands, pharmacy pickups, personal visits, food, banking, or other non-transport related requests.

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Passenger Information & Medical Disclosure

Payment covers transportation services only. Skyline Transport drivers do not provide personal care, medical care, or lifting assistance and are not permitted to lift clients into wheelchairs, beds, or other mobility devices.

Transportation services are limited to the pickup and drop-off addresses confirmed at the time of reservation. Skyline Transport does not permit additional stops, route changes, or unscheduled destinations during transport. Drivers are not authorized to stop for errands, pharmacy pickups, personal visits, food, banking, or other non-transport related requests.

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Oxygen Requirements

If oxygen is required during transport, the client or authorized representative must disclose the prescribed oxygen flow rate and delivery method at the time of booking. Oxygen provided by Skyline Transport is limited to the amount required for the scheduled transport based on the information provided. Additional oxygen needed due to undisclosed requirements, extended wait times, delays, or trip changes may result in additional charges.

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Hospice & End-of-Life Transportation

For passengers receiving hospice or end-of-life care, Skyline Transport provides transportation services only and does not provide medical care, monitoring, or clinical services during transport. Any medical supervision, medication administration, oxygen management beyond basic supply, or clinical support remains the responsibility of the hospice provider, caregiver, or accompanying medical personnel.

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Property Access & Home Entry

Clients are responsible for ensuring clear, safe, and accessible pathways for driver entry and exit, including adequate space for wheelchairs or stretchers. Skyline Transport is not responsible for limitations related to doorway width, hallway space, stairs, elevators, uneven surfaces, or other structural conditions at the pickup or drop-off location that prevent safe transport with the required equipment.

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Passenger Weight Disclosure

Passengers must accurately disclose body weight at the time of booking. Certain transports may require specialized bariatric equipment or additional personnel to safely accommodate the passenger. Failure to disclose accurate weight information may result in service delays, additional charges, rescheduling, or inability to safely complete the transport if appropriate equipment is not available.

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Pets on Property

All pets on the property must be properly secured or confined prior to driver arrival to ensure driver safety. If pets are not secured and driver safety is compromised, the driver may depart and the trip will be considered a no-show with no refund issued.

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Vehicle Cleaning and Biohazard Policy

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​Skyline Transport vehicles are maintained to high standards of cleanliness and sanitation for the safety and comfort of all passengers. If a vehicle requires excessive cleaning due to bodily fluids, illness, biohazard contamination, damage, or other conditions beyond normal use, Skyline Transport reserves the right to charge a cleaning or sanitation fee to the payment method on file. Cleaning fees may apply when professional sanitation, vehicle downtime, or specialized cleaning procedures are required to safely return the vehicle to service.

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Authorization for Additional Charges

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By submitting payment, the client authorizes Skyline Transport to charge the payment method used for booking for any applicable additional charges related to wait time, additional oxygen, trip changes, mileage adjustments, cleaning fees, damages, or additional services requested after the initial quote.

Any disputes, reversals, or chargebacks submitted after services have been scheduled or rendered will be reviewed in accordance with these Terms of Service. The client or responsible party remains financially responsible for the full cost of services provided.

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Insurance & Private Pay Clients

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For insurance-funded transportation, trip authorization, coverage determinations, and payment are managed by the applicable transportation broker or insurance provider. Skyline Transport is not responsible for coverage approvals, denials, or limitations imposed by insurance carriers or brokers. For private pay clients, all charges are the responsibility of the client or responsible party and are governed by these Terms of Service.

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Vehicle Etiquette & Passenger Conduct

For the safety and comfort of all passengers and drivers, smoking, vaping, alcohol, illegal substances, and open flames are strictly prohibited in Skyline Transport vehicles. Food and beverages are not permitted unless explicitly approved in advance. Passengers must conduct themselves in a respectful, non-disruptive manner. Skyline Transport reserves the right to refuse or terminate service without refund if passenger behavior compromises safety, vehicle cleanliness, or driver welfare.

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Property Access, Pathways & Pets

Clients are responsible for ensuring clear, safe, and accessible pathways for driver entry and exit, including adequate space for wheelchairs or stretchers. All pets on the property must be properly secured, confined, or removed from the service area prior to driver arrival. If pets are not secured and driver safety is compromised, the driver may depart, and the trip will be considered a no-show with no refund issued.

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Authorization for Additional Charges

By submitting payment, the client authorizes Skyline Transport to charge the payment method on file for additional fees related to wait time, trip changes, additional services, damage, cleaning, or other charges incurred in accordance with these Terms of Service.

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Privacy Policy
 

Profile Information
We collect information when creating or modifying client profiles to accurately schedule transportation services. This may include names, contact information, service addresses, and related details.

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Communications​

If you contact us directly or submit forms through our website, we may collect additional information to respond to your inquiries and provide service and support. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

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Use of Information​

Personal identifiable information may be used to provide services, respond to inquiries, notify clients of reservation or policy changes, and provide customer support.

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Disclosure of Information

Personal information may be disclosed when required by law, to comply with legal processes, enforce these Terms of Service, prevent fraud or security issues, or protect the rights and safety of Skyline Transport, our clients, and the public. Information may also be shared with third parties when explicit consent is provided. Skyline Transport does not sell or trade personal identifiable information.

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