​​Terms of Service

 

By accessing this website, submitting a request for quote, booking transportation, or submitting payment, you agree to be bound by the most current version of these Terms of Service, the Cancellation and Refund Policy, and the Privacy Policy, as well as all applicable laws and regulations. You are responsible for compliance with any applicable local, state, and federal laws. If you do not agree to these terms, you may not use this website or Skyline Transport services. All materials on this website are protected by applicable copyright and trademark laws.

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Last Updated: January 4th, 2025

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Request for Quote Submissions

 

By submitting a request for quote through the Skyline Transport website, you acknowledge that this submission is for pricing and information purposes only and does not constitute a confirmed booking or reservation of services. Transportation services are not scheduled, reserved, or guaranteed until confirmed by Skyline Transport and payment is received. Quotes are based on the information provided at the time of submission and are subject to availability, service type, wait time, insurance authorization (if applicable), and trip details, and may change prior to booking. By submitting a request for quote, you authorize Skyline Transport to contact you by phone, email, and text message regarding your request, including follow-up questions, quotes, scheduling, appointment reminders, driver status updates, and other service-related communications. Message and data rates may apply. Message frequency may vary. You may opt out of non-essential messages at any time by replying “STOP,” though opting out may limit your ability to receive real-time trip updates.

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Accessibility & Assistance for Requests and Quotes

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Skyline Transport is committed to providing equal access to information and services. If a client or authorized representative requires assistance completing a request for quote, understanding service options, or communicating trip details due to a disability, language barrier, or other accessibility-related need, reasonable assistance is available upon request.

Assistance is limited to administrative and communication support related to quoting, scheduling, and service coordination. Skyline Transport does not provide personal care, medical assistance, or physical support services. Providing accessibility assistance does not modify pricing, service scope, or client responsibilities under these Terms of Service.

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SMS & Mobile Communications

By providing your phone number to Skyline Transport, you agree and acknowledge that Skyline Transport may send automated or manual text messages related to your transportation services. These messages may include booking confirmations, appointment reminders, driver status updates, arrival notifications, delays, or other trip-related communications. Message and data rates may apply. Message frequency may vary. You may opt out of non-essential messages at any time by replying “STOP.” For more information on how your data is handled, please refer to our Privacy Policy.

 

Payment, Cancellation & Refund Policy

All transportation services must be paid in advance, and all client bookings and contracts are binding. Cancellations made more than 24 hours prior to the scheduled pickup time may be eligible for a refund, minus a 10% processing and transaction fee, provided the service has not been initiated. No refunds will be issued for cancellations made less than 24 hours before the scheduled pickup time, for no-shows, or once transportation services have been rendered. Clients must be fully ready at the scheduled pickup time. Drivers will wait up to 15 minutes; if the client is not ready, the driver may depart and the trip will be considered completed with no refund issued. Any complaints regarding service must be reported by contacting Skyline Transport using the phone number listed on our website.

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Scope of Transportation Services

Payment covers transportation services only. Skyline Transport drivers do not provide personal care, medical care, or lifting assistance and are not permitted to lift clients into wheelchairs or other mobility devices. Transportation is limited to the pickup and drop-off addresses provided at the time of booking. Drivers will not make additional, unscheduled, or unauthorized stops. Any changes to trip details, locations, or services may result in additional charges.

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Stretcher Transportation & Wait Fees

Stretcher transportation is subject to additional wait fees if the patient is not transferable, not ready at the scheduled pickup time, or if delays occur due to facility readiness, discharge delays, or caregiver availability. By providing payment information, the client authorizes Skyline Transport to charge the card on file for any applicable additional fees incurred as a result of extended wait times, additional services, or trip changes.

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Insurance & Private Pay Clients

For insurance-funded transportation, trip authorization, coverage determinations, and payment are managed by the applicable transportation broker or insurance provider. Skyline Transport is not responsible for coverage approvals, denials, or limitations imposed by insurance carriers or brokers. For private pay clients, all charges are the responsibility of the client or responsible party and are governed by these Terms of Service.

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Vehicle Etiquette & Passenger Conduct

For the safety and comfort of all passengers and drivers, smoking, vaping, alcohol, illegal substances, and open flames are strictly prohibited in Skyline Transport vehicles. Food and beverages are not permitted unless explicitly approved in advance. Passengers must conduct themselves in a respectful, non-disruptive manner. Skyline Transport reserves the right to refuse or terminate service without refund if passenger behavior compromises safety, vehicle cleanliness, or driver welfare.

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Property Access, Pathways & Pets

Clients are responsible for ensuring clear, safe, and accessible pathways for driver entry and exit, including adequate space for wheelchairs or stretchers. All pets on the property must be properly secured, confined, or removed from the service area prior to driver arrival. If pets are not secured and driver safety is compromised, the driver may depart, and the trip will be considered a no-show with no refund issued.

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Authorization for Additional Charges

By submitting payment, the client authorizes Skyline Transport to charge the payment method on file for additional fees related to wait time, trip changes, additional services, damage, cleaning, or other charges incurred in accordance with these Terms of Service.

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Privacy Policy
 

Profile Information
We collect information when creating or modifying client profiles to accurately schedule transportation services. This may include names, contact information, service addresses, and related details.

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Communications​

If you contact us directly or submit forms through our website, we may collect additional information to respond to your inquiries and provide service and support. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

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Use of Information​

Personal identifiable information may be used to provide services, respond to inquiries, notify clients of reservation or policy changes, and provide customer support.

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Disclosure of Information

Personal information may be disclosed when required by law, to comply with legal processes, enforce these Terms of Service, prevent fraud or security issues, or protect the rights and safety of Skyline Transport, our clients, and the public. Information may also be shared with third parties when explicit consent is provided. Skyline Transport does not sell or trade personal identifiable information.

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