How Skyline Transport Handles Concerns and Feedback

At Skyline Transport, safety, comfort, and dignity guide every trip we complete. We hold our team to a high standard, and when something falls short of that standard, we want to know about it. Honest feedback is how we keep improving and how we keep earning the trust that riders, families, and healthcare partners place in us.

How to reach us with a concern

If you have a concern about a trip, you can speak with our management team directly. Call 800-515-8028 and select option 4 for the complaints line. This line goes to management, not general dispatch, so your concern is handled by someone who can act on it.

What we will ask you

To look into a concern quickly and fairly, we will ask for a few details:

• The vehicle number

• The location or route of the trip

• A description of the issue

These details let us identify the exact trip, driver, and circumstances so we can review what happened and respond the right way. The more specific you can be, the faster we can get to the bottom of it.

Our commitment to you

We take every complaint seriously. Management reviews each concern, follows up when needed, and uses what we learn to make our service better for the next rider. Our goal is always the same: safe, reliable, respectful transportation for every passenger, every trip.

We welcome the good news too

If a driver or team member made your day easier, we would love to hear that as well. Positive feedback tells us what is working and gives our team the recognition they earn. You can share it by phone or by leaving us a review online.

Contact us

Skyline Transport Complaints line: 800-515-8028, option 4