Does Insurance Cover Non-Emergency Medical Transportation (NEMT)?

Skyline Transport Team
Nov 4
2 min read

When you or a loved one needs transportation to a medical appointment, rehabilitation center, or treatment facility, one of the first questions that comes to mind is whether insurance will cover non-emergency transportation. The short answer is — it depends on your insurance plan.

How It Works in Florida

In Florida, transportation providers like Skyline Transport do not bill insurance directly. Instead, insurance companies work through third-party transportation managers that coordinate all non-emergency medical transportation (NEMT) services.

Here’s how the process typically works:

Insurance Verification – To find out if your insurance covers transportation, call the member services number listed on the back of your insurance card.
Ask About NEMT Benefits – When you reach a representative, ask if your policy includes a Non-Emergency Medical Transportation (NEMT) benefit.
Referral to a Transportation Manager – If NEMT coverage is available, the insurance representative will transfer you to the third-party transportation provider that manages trips on behalf of your insurance company.
Trip Scheduling – That third-party company will collect your trip details (appointment time, pick-up address, drop-off location, special needs, etc.) and then assign the ride to a local provider — such as Skyline Transport or another in-network transportation company — to complete the trip.

This system ensures that rides are handled by approved, insured, and compliant transportation providers.

When Insurance Doesn’t Cover the Ride

If your insurance plan does not include NEMT benefits, you still have options. Skyline Transport offers private pay transportation for individuals and families who want a safe, reliable ride to their destination. This is often used for:

Post-surgery discharges
Rehabilitation appointments
Dialysis treatments
Specialist visits
Family-requested trips for loved ones

You can call us directly to request a quote or schedule transportation without going through an insurance intermediary.

Bottom Line

Insurance can cover non-emergency medical transportation — but only when your plan includes that benefit and the trip is scheduled through your insurance’s designated transportation manager. If you’re unsure, calling the number on the back of your insurance card is the fastest way to find out.

And whether your trip is covered or privately arranged, Skyline Transport is here to ensure you or your loved one travel safely, comfortably, and on time.