In Florida, NEMT providers cannot bill insurance directly. Coverage is managed through third-party transportation brokers who work on behalf of your insurance carrier. To find out if your plan includes transportation benefits, you will need to call your insurance carrier using the member services number on the back of your insurance card. They will verify your eligibility and, if you qualify, transfer you to your plan's designated transportation broker — such as Alivi Health, MTM, Modivcare, or SafeRide — who will schedule and manage your trip. Skyline Transport (NDI Health Services) is currently in-network with Alivi Health. If your plan uses Alivi, you can request Skyline Transport (NDI Health Services) as your preffered provider.

Here is how the process works, step by step: 1. Call your insurance carrier using the member services number on the back of your card and ask about your transportation benefits. 2. If eligible, your carrier will transfer you to a third-party transportation broker — such as Alivi Health, MTM, Modivcare, or SafeRide. 3. The broker verifies your eligibility and schedules your trip. They do not provide the transportation themselves. 4. The broker contacts a provider in their network to complete your ride. Skyline Transport is currently in-network with Alivi Health.

Alivi Health is a third-party transportation broker that manages trip scheduling on behalf of certain insurance carriers in Florida. Skyline Transport (NDI Health Services) is currently in-network with Alivi Health, which means if your insurance plan uses Alivi as its transportation manager, Skyline Transport may be assigned to complete your ride. Your insurance carrier will let you know if Alivi manages your transportation benefit when you call to verify.

At this time, Skyline Transport (NDI Health Services) is in-network with Alivi Health only. If your insurance plan uses a different broker such as MTM, Modivcare, or SafeRide, your broker will assign a provider from their own network. We are working to expand our network partnerships. In the meantime, we are always available for private-pay trips. Call us at (813) 330-3200 to discuss your options.

No problem. We accept private pay for all services. Payment options include debit cards, credit cards, and CareCredit. We will never turn away a patient simply because of insurance network limitations — call us and we will find a solution that works for you.